Frequently Asked Questions

Visit the 10ein homepage and click the registration button. You will be asked to provide basic personal details including your name, date of birth, email address and a secure password. After submitting, verify your email address and complete identity verification (KYC) to unlock full account functionality, including deposits and withdrawals.

Standard KYC verification on 10ein requires a government-issued photo ID. For Pakistani users, a CNIC (Computerised National Identity Card) is the most commonly accepted document. Depending on your account level and activity, you may also be asked to provide proof of address or source of funds documentation.

No. Each user is permitted to hold only one active account on 10ein. Creating multiple accounts is a violation of our Terms and Conditions and may result in the closure of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact support at [email protected] immediately.

On the login screen, click 'Forgot Password' and enter the email address associated with your account. You will receive a password reset link by email. Follow the link, set a new password and log in. If you do not receive the email within a few minutes, check your spam folder or contact our support team.

10ein supports Pakistani Rupee (PKR) as a primary currency for Pakistani users, alongside other major currencies depending on your region. Displaying and transacting in PKR means you always know exactly how much you are depositing, wagering or withdrawing without needing to convert figures mentally.

10ein supports a range of payment methods suited to Pakistani users. These include bank transfers from institutions such as HBL, UBL, Meezan Bank and Bank Alfalah, as well as mobile wallet options. Please note that payment provider names such as Easypaisa, JazzCash and Raast are referenced as familiar methods only — they do not endorse gambling and their availability may vary by region and applicable regulations.

Minimum deposit amounts on 10ein vary by payment method. For most methods, the minimum is PKR 500. Specific limits for each method are displayed on the deposit page within your account. We recommend reviewing these before initiating a transfer so there are no surprises.

Withdrawal processing times depend on the method chosen. Bank transfers to HBL, UBL, Meezan Bank or Bank Alfalah typically take 1 to 3 business days after processing begins. Mobile wallet withdrawals are generally faster. All withdrawal requests require completion of KYC verification before processing can begin.

10ein does not charge platform fees on standard deposits or withdrawals. However, your bank or payment provider may apply their own transaction charges — particularly for international transfers. Check with your bank or wallet provider if you are unsure about any fees on their end. Any applicable fees from 10ein will always be disclosed before you confirm a transaction.

Common reasons for withdrawal delays or declines include incomplete KYC verification, a pending identity check, active bonus wagering requirements not yet met, or a mismatch between the name on your 10ein account and the bank account you are withdrawing to. Contact our support team at [email protected] with your withdrawal reference number for a prompt investigation.

10ein offers a broad range of betting and gaming options, including sports betting across cricket, football and other markets, live casino games such as roulette, blackjack and baccarat with real dealers, slot games from leading providers, and special event markets covering PSL T20 fixtures, ICC tournaments and major international football leagues.

Cricket betting on 10ein covers a wide range of markets — from match winner and top batsman to over-by-over run totals and live in-play betting. You can bet on PSL matches, ICC Test series, T20 World Cups and bilateral series involving the Pakistan national team. Select a match from the sports lobby, choose your market, enter your stake in PKR and confirm your bet.

Live in-play betting allows you to place wagers on a match or event while it is already in progress. Odds update in real time based on what is happening on the field. On 10ein, in-play markets are available for cricket, football and other major sports. Simply navigate to the Live section in the sports lobby, select an ongoing event and place your bet before the market closes.

To access live casino on 10ein, navigate to the Live Casino section from the main lobby. Choose a table game — roulette, baccarat, blackjack or others — and you will be connected to a live video feed hosted by a real dealer. Place your bets using your PKR account balance within the designated betting windows shown on screen.

Casino games on 10ein use certified Random Number Generator (RNG) technology audited by independent testing laboratories. Live casino games use physical equipment — cards, wheels, dice — under controlled studio conditions. Sports betting outcomes are determined by real-world events. We do not manipulate game results, and RNG certification details are available in our game information sections.

10ein offers a variety of promotions, including welcome bonuses for new registrations, reload bonuses for existing players, free bet offers tied to major sporting events such as PSL finals and ICC tournaments, and cashback promotions on casino play. The availability and terms of each bonus are displayed on the Promotions page within your account.

A wagering requirement is the number of times you must bet a bonus amount before any winnings derived from it can be withdrawn. For example, a bonus of PKR 1,000 with a 10x wagering requirement means you need to place PKR 10,000 in qualifying bets before the bonus balance becomes withdrawable. Wagering requirements vary per promotion and are always stated clearly in the bonus terms.

Whether a bonus can be used on sports betting, casino games or both depends on the specific promotion. Some bonuses are sport-specific — for example, a free bet tied to a PSL match — while others apply only to casino games. Always check the individual bonus terms before opting in, as using a bonus on an ineligible game type may invalidate it.

Bonuses may not be credited if the qualifying deposit did not meet the minimum threshold, a bonus code was required but not entered, the promotion period had already ended, or your account does not yet meet eligibility criteria such as completed KYC. Check the promotion terms carefully and contact support at [email protected] if you believe a bonus should have been applied.

Yes, all bonuses on 10ein carry an expiry date or a time window in which wagering requirements must be completed. Once a bonus expires, it is removed from your account along with any associated winnings that have not yet met the withdrawal conditions. Expiry periods vary by promotion and are always stated in the bonus terms — we recommend reading them before opting in.

Bonus funds cannot be withdrawn until all associated wagering requirements have been fully completed. Your real-money balance, however, remains available for withdrawal at any time subject to standard processing conditions. If you choose to withdraw before completing wagering requirements, the bonus balance and any bonus-derived winnings will be forfeited. Your real-money funds will not be affected.

10ein uses industry-standard TLS encryption for all data transmitted between your device and our servers. Sensitive data including passwords and financial details are encrypted at rest. Access to personal data is restricted to authorised staff on a need-to-know basis. Full details of our data handling practices are available in our Privacy Policy.

If you suspect someone has accessed your account without authorisation, change your password immediately using the account settings page and contact our support team at [email protected] without delay. We recommend enabling two-factor authentication if available on your account, using a unique password not shared with any other service, and never sharing your login credentials with anyone.

Log in to your 10ein account and navigate to Account Settings, then Responsible Gambling. From there you can set daily, weekly or monthly deposit limits and loss limits. Limit reductions take effect immediately. Increases are subject to a 24-hour cooling-off period to give you time to reconsider. There is no fee for using these tools and they are always available.

To self-exclude, go to Account Settings and select Responsible Gambling, then choose Self-Exclusion. You can select a minimum period of six months or opt for permanent exclusion. Once active, you will not be able to log in, deposit or bet. Any pending withdrawals will be processed. Self-exclusion cannot be reversed before the selected period ends. You can also request self-exclusion by contacting our support team directly at [email protected].

10ein's Responsible Gambling page contains full details of all player protection tools available on the platform. For external support, organisations such as Gamblers Anonymous, GamCare and BeGambleAware offer free, confidential help to anyone affected by problem gambling. These are independent organisations — 10ein is not affiliated with them but encourages users to seek help without hesitation.