At 10ein, your privacy is treated with the same care and precision that we apply to every other aspect of the platform. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used, and the rights you hold over your own information.
Last updated: 1 January 202610ein ("we", "us", "our", or "the Platform") is an English-language online gambling information and platform portal serving users in Pakistan and other permitted markets. We are committed to protecting the privacy and personal data of every individual who visits, registers with, or interacts with the 10ein platform at https://10ein.cam.
This Privacy Policy ("Policy") describes how 10ein collects, processes, stores, shares and protects personal data in connection with your use of the Platform. It also sets out the rights you hold as a data subject and explains how to exercise those rights. This Policy should be read alongside our Terms & Conditions, which govern the overall contractual relationship between you and 10ein.
By accessing the Platform, creating an account or continuing to use our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact us to request account closure.
For the purposes of this Privacy Policy, the following definitions apply:
10ein collects only the personal data that is reasonably necessary to provide its services, comply with legal obligations and maintain platform security. The categories of data we may collect include:
10ein collects personal data through the following primary channels:
Data you provide directly when you register an account, complete KYC, make a deposit or withdrawal, contact our support team, respond to a survey or participate in a promotion. This is the primary source of personal data held by 10ein.
Data collected automatically when you interact with the Platform, including via cookies, web beacons, server logs and similar tracking technologies. This data helps us maintain platform security, diagnose technical issues and understand how users navigate the site.
In limited circumstances, we may receive data from third-party sources including identity verification providers (for KYC), payment processors, fraud detection services and, where applicable, public databases used for compliance screening. Data obtained from third parties is handled in accordance with this Policy.
The following table summarises the principal purposes for which 10ein processes your personal data and the corresponding lawful basis for each purpose:
| Purpose | Data Categories Used | Lawful Basis |
|---|---|---|
| Account registration and management | Identity, contact, account data | Contract performance |
| Identity and age verification (KYC) | Identity documents, date of birth | Legal obligation; contract performance |
| Processing deposits and withdrawals | Financial data, identity data | Contract performance |
| Fraud prevention and security monitoring | Technical, financial, behavioural data | Legitimate interest; legal obligation |
| Regulatory compliance and AML screening | Identity, financial, transactional data | Legal obligation |
| Responsible gambling monitoring | Behavioural, account, financial data | Legal obligation; legitimate interest |
| Customer support and dispute resolution | All relevant data categories | Contract performance; legitimate interest |
| Platform analytics and improvement | Technical, behavioural data | Legitimate interest |
| Marketing communications (where consented) | Contact, account data | Consent |
| Legal proceedings and regulatory disclosure | All relevant data categories | Legal obligation; legitimate interest |
10ein processes personal data only where a valid lawful basis exists under applicable data protection law. The principal bases we rely upon are as follows:
10ein does not sell, rent or trade your personal data to any third party for their own marketing or commercial purposes. We may share your data only in the limited circumstances described below.
We engage trusted third-party service providers who process personal data on our behalf under strict contractual obligations, including data processing agreements that require them to handle your data only on our instructions and in accordance with applicable data protection law. Categories of such processors include:
We may disclose personal data to regulators, law enforcement agencies, courts or other competent authorities where we are legally required or permitted to do so — for example, in connection with AML investigations, fraud inquiries, court orders or regulatory audits. Such disclosures are made only to the extent required and in compliance with applicable law.
In the event that 10ein undergoes a merger, acquisition, restructuring or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. We will provide notice of any such transfer where required by applicable law, and your data will continue to be protected in accordance with this Policy.
We may share your data with third parties in circumstances not described above where you have provided your explicit prior consent to that specific sharing. You may withdraw such consent at any time.
As an internationally operating platform, 10ein may transfer your personal data to countries outside Pakistan and outside the jurisdiction in which the Platform is licensed. Such transfers may occur when we use service providers, cloud infrastructure or support teams located in other countries.
Where personal data is transferred internationally, we take reasonable steps to ensure that an adequate level of protection applies — for example, by implementing standard contractual clauses, relying on adequacy decisions, or applying other recognised transfer mechanisms in accordance with applicable data protection law.
Users based in Pakistan should be aware that data protection laws in other jurisdictions may differ from those in Pakistan. By using the Platform, you acknowledge that your personal data may be processed in countries outside Pakistan in the manner described in this Policy.
10ein retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention guidelines apply:
Where data is no longer required, it is securely deleted or anonymised so that it can no longer be attributed to any identifiable individual.
10ein uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns and, where you have consented, deliver relevant promotional content. A cookie is a small text file stored on your device when you visit the Platform.
You can manage your cookie preferences at any time through the cookie consent tool presented when you first visit the Platform, or through your browser settings. Please note that disabling strictly necessary cookies will affect the functionality of the Platform. For full details on how to manage cookies in your specific browser, refer to your browser's help documentation.
Subject to applicable data protection law and any overriding legal obligations, you hold the following rights in respect of your personal data held by 10ein:
You have the right to request a copy of the personal data that 10ein holds about you, along with information about how it is being processed. We will respond to verified access requests within a reasonable timeframe as required by applicable law.
If the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain details directly through your account settings; for other corrections, please contact our support team.
In certain circumstances, you have the right to request that 10ein delete your personal data — for example, where the data is no longer necessary for the purposes for which it was collected and no overriding legal obligation requires its retention. Please note that regulatory requirements — including AML and KYC retention obligations — may prevent full erasure of some data categories.
You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is contested or while an objection to processing is being assessed.
Where processing is based on your consent or on contract performance and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used and machine-readable format, and to request that it be transmitted to another controller where technically feasible.
You have the right to object to processing of your personal data where that processing is based on legitimate interest, including profiling for direct marketing purposes. Where you object to marketing processing, we will cease that processing immediately.
Where 10ein makes decisions about you based solely on automated processing — including profiling — that produces significant legal or similar effects, you have the right to request human review of that decision, to express your point of view and to contest the outcome.
To exercise any of the rights described above, please contact us at the details provided in Section 15. We may request verification of your identity before processing your request. We aim to respond to all data rights requests within thirty (30) days, though complex requests may require additional time, in which case we will notify you of the extension.
10ein implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. Our security practices include:
While we take all reasonable precautions, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.
The 10ein Platform is strictly for adults aged 18 and above — or the higher minimum age required by the operator's licence jurisdiction. We do not knowingly collect personal data from individuals under the applicable minimum age. If we discover that personal data has been collected from a minor, we will promptly delete that data and close the associated account.
Parents and guardians who believe their child has registered an account on 10ein should contact us immediately at [email protected] so that the account can be investigated and closed without delay.
10ein may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations or platform functionality. Where changes are material, we will provide notice to registered users by email or via an in-platform notification before the changes take effect.
The most current version of this Policy will always be accessible at https://10ein.cam/privacy-policy. The "Last updated" date at the top of this document reflects when the most recent revision was made. Your continued use of the Platform following any update constitutes your acknowledgement of the revised Policy.
If you have any questions, concerns or requests relating to this Privacy Policy or to the processing of your personal data by 10ein, please contact our support team. We are committed to addressing all privacy enquiries promptly and transparently. Our support team is available in English, with Urdu-language assistance available upon request.
For responsible gambling queries, including self-exclusion requests or limit adjustments, please visit our dedicated Responsible Gambling page.
A plain-language summary of the key privacy commitments 10ein makes to every user. Always refer to the full Policy sections above for complete detail.
We collect only the personal data that is genuinely necessary to provide our services, verify your identity and meet our legal obligations. We do not collect data speculatively or for purposes beyond what is described in this Policy.
10ein does not sell, rent or trade your personal data to any third party for their own commercial or marketing purposes. Data shared with processors is shared only under strict contractual protections and on our instructions.
Your data is protected in transit by TLS encryption and at rest using industry-standard encryption practices. Passwords are never stored in plain text. Access to personal data is restricted to authorised staff only.
You hold clear rights over your personal data — including access, correction, deletion, portability and objection. We aim to respond to all data rights requests within 30 days and take every request seriously.
We keep your data only as long as necessary. Regulatory obligations — such as AML rules — require us to retain certain records for a minimum of five years. Beyond that, data is securely deleted or anonymised.
You choose which non-essential cookies are active on your device. Strictly necessary cookies keep the Platform running; all others — analytics, functional and marketing — require your consent and can be adjusted at any time.
Now that you understand how we protect your privacy, explore everything 10ein has to offer — from PSL and ICC cricket markets to live casino, all in one English-language platform built for Pakistani users.
18+ only. Gambling can be addictive — please play responsibly. Local laws including Pakistan's Prevention of Gambling Act, 1977 may restrict gambling activity. Users are responsible for verifying their own legal position.